Return and Refund Policy
Effective Date: 2017.1.1
Last Updated: 2026.1.1
Thank you for shopping with Tianhua Traffic Group. This Return and Refund Policy explains the conditions for returns, exchanges, and refunds for products purchased through https://www.tianhuaroadmarking.com/.
1. Countries and Regions Covered
This Return and Refund Policy applies to eligible orders shipped to the countries and regions supported by Tianhua Traffic Group and shown at checkout or in our shipping arrangement.
2. Return Eligibility
We accept returns for both defective and non-defective products.
To be eligible for a return, the product must be new, unused, and in resalable condition, with original packaging where applicable.
3. Exchange Policy
We accept exchanges for eligible products.
If you receive a defective product or need to exchange an item, please contact us within the return period with your order details and clear photos or videos if necessary.
4. Return Period
You may request a return within 10 days after receiving the product.
Return requests submitted after this period may not be accepted.
5. Return Method
Returns must be made by mail.
Please contact us before sending any item back. We will provide return instructions and the return address after reviewing your request.
6. Return Shipping Cost
Return shipping is free for eligible approved returns.
7. Restocking Fee
A restocking fee of 5% of the product price may apply to approved returns.
8. Refund Processing Time
After we receive and inspect the returned item, approved refunds will be processed within 18 days.
The actual arrival time of the refund may vary depending on your original payment method and banking process.
9. Conditions for Approved Returns
- The product must be new and unused
- The return request must be made within 10 days of delivery
- The customer must contact us before returning the item
- The item must be returned by mail according to our return instructions
10. Non-Eligible Returns
We may refuse returns if the item has been used, damaged after delivery, returned without approval, or is not in new condition.
11. Contact Us
If you need to request a return, exchange, or refund, please contact us:
Tianhua Traffic Group
Website: https://www.tianhuaroadmarking.com/
Email: [email protected]
Phone: +8613910832929
Address: zhengzhou,henan
14. Changes to This Policy
We may update this Return and Refund Policy from time to time to reflect changes in our business practices, product categories, or legal requirements. Any revised version will be posted on this page with the updated effective date.
